Returns & Exchanges

Returns & Exchanges

Every Crosstitch piece is crafted by hand, one at a time.
We stand behind our work and want you to feel confident in your purchase.
Here’s how we handle returns and exchanges.

Every Crosstitch piece is crafted by hand, one at a time.
We stand behind our work and want you to feel confident in your purchase. Here’s how we handle returns and exchanges.

Defective or Damaged Items

If your order arrives damaged, or you discover a craftsmanship defect, contact us within 7 days.
We’ll arrange a repair, exchange, or refund.

Defective or Damaged Items

If your order arrives damaged, or you discover a craftsmanship defect, contact us within 7 days.
We’ll arrange a repair, exchange, or refund.

Non-Defective Items

We do not accept returns or exchanges for non-defective items, as each piece is handmade to order.

Non-Defective Items

We do not accept returns or exchanges for non-defective items, as each piece is handmade to order.

Custom Orders

Custom-made items are final sale, unless defective.

Custom Orders

Custom-made items are final sale, unless defective.

Exchanges

Exchanges are available only if the item is defective or if we sent the wrong product.

Exchanges

Exchanges are available only if the item is defective or if we sent the wrong product.

How to Start a Return or Exchange

Reach out through our Let’s Talk page or by WhatsApp.
Please include your order details and photos if the item is damaged.

How to Start a Return or Exchange

Reach out through our Let’s Talk page or by WhatsApp.
Please include your order details and photos if the item is damaged.

We craft every wallet, pouch, and bag to last.
If something goes wrong, we’ll make it right.

Crosstitch Leather

Handmade Leather Goods

Handmade in Lebanon on a lebanses flag logo
Logo

All Rights Reserved By @Crosstitch Leather

Crosstitch Leather

Handmade Leather Goods

Handmade in Lebanon on a lebanses flag logo
Logo

All Rights Reserved By @Crosstitch Leather

Crosstitch Leather

Handmade Leather Goods

Handmade in Lebanon on a lebanses flag logo
Logo

All Rights Reserved By @Crosstitch Leather

Crosstitch Leather

Handmade Leather Goods

Handmade in Lebanon on a lebanses flag logo
Logo

All Rights Reserved By @Crosstitch Leather